Since 1998 we have been devoted to studying and helping to optimize organization performance. We’ve also been researching individual performance particularly related to those that exhibit sustained high performance. Although we are far from finished, there are some interesting findings to share. T... Read More »

Ever feel that way?  Today, “Ever not feel that way?” may be a more appropriate question.

I could never get into Alice in Wonderland when I was a young - it wasn't real enough for me.  I also thought I was smart when I was young; now I... Read More »

Last week’s column was about the benefits of feedback for both the giver and the receiver. Over a dozen readers noted that we included tips on collecting feedback but not for giving it. Here are a few:

1. If your confidentiality is not guaranteed, don’t give feedback.
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It’s great when everything is going well. Everything is easier. It’s easier to perform well, it’s easier to be right and it’s even easier to be nice.
Unfortunately, things - often outside our control – don’t go well and it affects our behavior and performance... Read More »

Last week’s Update on the 10-10 long distance services generated more, and different, responses than expected. They ranged from several ”I knew that” to “I put the table of per minute charges on my parent’s refrigerator” to a call from MCI about using their name.
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